Booking Terms
Payment Policy
All rates are GST (15%) inclusive and are in New Zealand dollars (NZ$). All reservations must be paid in full at the time of booking.
Cancellation Policy
We require 72 hours’ notice prior to the day of arrival for a 75% refund for any bookings outside of the summer holiday period (December 26th to February 6th). Any cancellations under 72 hours at this time will not receive a refund.
During the summer holiday period (December 26th to February 6th), we require 14 days’ notice prior to the day of arrival for a 75% refund.
Any cancellations received under 14 days will not receive a refund. Any amendments to a booking resulting in a reduction of guest numbers or an early departure will be treated as a cancellation.
Child Policy
Child ages are 2 to 14 years inclusive - where child rates are offered. There is no charge for children under 2 year old.
Check In Policy
Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be arranged directly with reception where possible.
If Guests are arriving later than 7pm, we ask that you contact the reception during office hours to make alternative check-in
arrangements.
With the exception of medically certified disability assist dogs, pets are not permitted.
We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:
- is not the person named on the reservation
- is not the person named on the credit card or not be authorized to use the card
- is not able to pay for any additional charges
- may cause damage to the property of the Park or other guests
- may exhibit socially unacceptable behavior
- is younger than 20 years and not accompanied by a responsible person over that age
- is concealing a dog or other unauthorized animal
We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules.
No refund will be given and charges will apply for any damage caused.